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Terms and Conditions

This Agreement was last modified on 18 June 2023.

Al Rukn Al Fadhi warranty policy

About warranty Policy:

warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product. a Three (3) months warranty will be provided for the eligible on selected products items purchased for within UAE.

-The address provided during the Warranty claim request will be registered as the pickup and delivery address for the claimed item. This cannot be modified.

-Warranty repairs will be carried out by Our authorized service centers.

-The original invoice is required to verify the serial number and validate the warranty period to benefit from warranty services.

-In the logistics assistance scenarios, the warranty repair period is twenty-five (25) working days for the units covered under the warranty from the date of picking the product until dispatch.

-Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

-Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period.

-If your item can’t be repaired but is still under the warranty, we will issue a replacement (from the same) or, if a replacement isn’t available, you will be refunded in full.

-The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit. If the packaging is not done safely which leads to damage, Al Rukn Al Fadhi will not be responsible for the same and the claimed item will be returned to the customer without servicing.

-our service centers’ policy might be applied in the warranty claim in which they will ask you to pay an amount for the item that is out of warranty.

Service Policy:

-Personal Data and information on devices are the responsibility of customers and customers are advised to make back-ups for their data, switch off FMI, remove lock/password prior to servicing the device.

-The time required to obtain device information or customer approval is not included within the Turn Around Time (TAT) of the repair process.

-By submitting your item for repair, you consent to us and the repairer using your contact details in this way only as required in connection with the repair service.

-The customer confirms that all information provided during the warranty claim is correct.

Screen protectors should be removed by the customer to serve the devise.

The warranty will not be covered under the below conditions:

Defect or damage is the result of the customer misuse and non-abidance by the instructions for use.

Liquid spill on product.

Product having un-authorized repairs.

Misuse (broken or cracked inside or outside)

Pickup and Delivery Policy:

The customer must ensure the item is packed in its original box and wrapped safely. Al Rukn Al Fadhi is not responsible for any damages that may occur during the shipping.

The customer must provide the product and its accessories to the courier company during the pickup (electronic devices may include but not limited to, earphones, battery, charge carrier

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about this Agreement, please contact us.

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